Return & Exchange Policy

At [Your Business Name], we take pride in providing healthy, vibrant annuals to brighten your garden. Because plants are living organisms that require specific care, our policy is designed to ensure you receive a quality product while acknowledging the nature of seasonal gardening.

7-Day Plant Guarantee

We offer a 7-day guarantee on all annual flowers purchased through our website. If your plant fails to thrive or dies within 7 days of your scheduled local pickup, we are happy to make it right.

How to Request a Return

  • Contact Us: Notify us within the 7-day window via [Email Address/Phone Number].

  • Proof of Purchase: Please provide your order number or receipt.

  • Photo/Physical Return: We may ask for a photo of the plant or require you to bring the plant back to our pickup location so we can diagnose any issues.

Resolution Options

Option

Exchange

We will first attempt to exchange the plant for an equivalent variety of equal value.

Refund

In the event that an equivalent plant is no longer in stock or available, we will issue a full refund of the purchase price to your original payment method.

Order Cancellations & No-Show Policy

Because we deal with live inventory that requires daily maintenance and has a limited shelf life, we have established the following guidelines for cancellations and missed pickups:

  • Cancellations: You may cancel your order for a full refund up to [e.g., 24 or 48 hours] before your scheduled pickup time.

  • Missed Pickups (No-Shows): If you do not pick up your order during your scheduled window and fail to contact us, your order may be cancelled. Due to the cost of maintaining live plants and the loss of inventory availability for other customers, no-shows may be subject to a [e.g., 20%] restocking fee, or the order may be non-refundable at our discretion.

  • Rescheduling: If you know you cannot make your window, please contact us as soon as possible. We will do our best to accommodate a one-time rescheduling within [e.g., 24 hours] of the original time.

Important Notes

  • Local Pickup Only: As we do not offer shipping, all returns and exchanges must be handled in person at our designated pickup location.

  • Proper Care: This guarantee does not cover plants that have been damaged by extreme weather events (such as late frosts or floods) or neglect (lack of watering) once they have left our care.

  • Final Sale: Returns are not accepted after the 7-day window has closed.